Privacy Policy

1. Introduction

Welcome to BigiSale ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bigisale.com and make purchases from our online store.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register on the website
• Place an order
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in promotions or surveys

This information may include:

• Name (first and last)
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through our payment providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent
• Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you (e.g., processing orders)
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing required to comply with applicable laws

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through our cookie consent banner or your browser settings.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Order data: 7 years (for legal and tax purposes)
• Marketing preferences: Until you unsubscribe
• Account data: Until you request deletion

8. Your Rights (GDPR)

If you are located in the EEA, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Request your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@bigisale.com

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transfers
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Access controls and authentication measures

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@bigisale.com
• Contact Form: Contact Us